Customer Testimonials

Bought a 2021 Chevy Silverado. The buying experience was great, however, I’ve had it 2 days, transmission started shuttering. Told them the issues, they set up a time for me to bring it back and fix at no charge. Something Tim short automotive wouldn’t do for the last vehicle I purchased. I’ll forever use Joe holland!

Caleb is great as a customer service/service representative. I am impressed by your service dept as a whole.

Just wanted to give a big shout out to Rich for the awesome referral. If we did not meet you we would be walking!! Thank you Rich!!

Great service overall

Staff was excellent. No pressure and very accommodating. Great dealership. Our salesman Jimmy was great. 5 star dealership

Longtime Moses customer, 1st time Joe Holland. Perfect sales experience. Got more truck for cheaper price than Moses Chris was very fast friendly and every discount on ad was received. Thanks for a great experience.

I had a very disappointing first experience at this dealership. I currently own a Chevy Tahoe RST and was looking into upgrading to a 2026 Tahoe RST or Suburban. While walking around the vehicles on the lot and discussing my options with my husband over the phone, I noticed a salesman writing down what appeared to be my VIN and license plate number. I assumed he was gathering information to help put together some numbers for a potential trade-in. When I went inside and politely asked if he was the one writing down my information, he responded rudely by telling me ... Read More

Full review text opened.

Google - Oct 13, 2026

I had a very disappointing first experience at this dealership. I currently own a Chevy Tahoe RST and was looking into upgrading to a 2026 Tahoe RST or Suburban. While walking around the vehicles on the lot and discussing my options with my husband over the phone, I noticed a salesman writing down what appeared to be my VIN and license plate number. I assumed he was gathering information to help put together some numbers for a potential trade-in. When I went inside and politely asked if he was the one writing down my information, he responded rudely by telling me that it was private parking and I was not allowed to park there. I explained that I was there looking at vehicles and had not walked across the street, as he claimed. There were no signs indicating that the parking spaces were private or reserved. I told him I would take my business elsewhere, and he responded by saying I could work with another salesman. At that point, I had already made up my mind. I was interested in purchasing a new vehicle, but the way I was treated during my very first interaction was completely unprofessional and unnecessary. Customer service matters, especially when someone is considering making a major purchase. Unfortunately, this experience was enough to make me take my business elsewhere.

The crew was amazing & very quick I was in & out in no time. I love my new trail boss. Cody Ray was a great salesman they treated me fair.

Super easy to deal with, salesman David Good was awesome!

I think this was the fastest I have ever bought a car. The administration of the sale was well organized and timely and the car was gassed up and ready to roll in the parking lot. I like well trained, efficient people that know how to do their jobs. Coordination with GM Financial, gm.com, and the folks at my GM credit card service all went perfectly. It was a GM sort of day. Oh yeah, don't forget about the myChevrolet app that was updated with my new car's info.

Chad is the BEST!!! he located my parts for me and got me taken care of with ease! Thank you Chad, and everyone at Joe Holland Chevrolet !!!!!!!!!!!!!!

Nobody calls you back and appointments in service or organizing that is horrendous. GM themselves can get it organized for you through them.

Completely satisfied , Benny is the best. Completely satisfied.

Had remote start added to my 2026 Silverado WT (Classic). Works perfectly.

I purchase a new 2026 HD 2500 No service , will not call back after leaving several messages , worst place to deal with , I have purchased over a dozen brand new cars and trucks over the years and never was treated by dealer this poorly , I had to go to DMV and get my license plate and pay for it again , also had to pay for a 13.00 trim piece , never purchase from no service Joe again !!!!

Read at DealerRater

Rich Kingsley is the absolute best ! 👌

Very nice and helpful staff

Our a.c went out of our car a month ago I called n got an appointment and they were quick to figure out what was the problem hopefully it gets fixed soon!!! Highly recommend them !!!!

I can't say I'm impressed with them. The one individual was great but the manager never responded. Went elsewhere

After getting frustrated dealing with a local dealership, Joe Holland Chevrolet and Cody Ray not only produced the best pricing, but made the whole buying process easy over the phone. Located three hours from my residence, it couldn’t have been an easier purchase. I highly recommend these guys and will be recommending them to anyone within the neighboring states of West Virginia.

Great experience and friendly staff. I recommend Joe Holland Chevrolet!

Fast and easy

Great service and very kind team that helped me through what could have been a challenging issue.

We had a great experience at Joe Holland! From Chris in sales, to finance, to the exit team that made sure everything was setup up and ready to go! Highly recommend this dealer, ask for Chris!

Great people to deal with! Very pleased with the sales dept and service dept!

2 stars. I’m very happy with my new Colorado, but unfortunately the delivery experience at Joe Holland Chevrolet was very disappointing. The dealership had approximately two weeks to prepare the truck and install the accessories I had already paid for. Yet I wasn’t told until about 7:30 p.m. the night before my scheduled pickup that the emblems and graphics had not been installed. By then, my pickup plans were already made. When I arrived, I also discovered they could only provide one key fob because the second had been lost. No follow up by salesman after they had my ... Read More

Full review text opened.

Google - Aug 31, 2026

2 stars. I’m very happy with my new Colorado, but unfortunately the delivery experience at Joe Holland Chevrolet was very disappointing. The dealership had approximately two weeks to prepare the truck and install the accessories I had already paid for. Yet I wasn’t told until about 7:30 p.m. the night before my scheduled pickup that the emblems and graphics had not been installed. By then, my pickup plans were already made. When I arrived, I also discovered they could only provide one key fob because the second had been lost. No follow up by salesman after they had my money. To their credit, they eventually refunded the uninstalled accessories and provided money for a replacement key and programming. What was most disappointing was management’s response afterward. I sent the Chevrolet Manager a detailed email explaining what happened and giving the dealership an opportunity to address the experience. I received no response whatsoever. I then followed up with a phone call and voicemail specifically asking him to acknowledge my concerns—again, no response or return call. Mistakes can happen. The last-minute notice was frustrating, but the complete lack of response from management afterward is what really turned a poor delivery into a poor overall dealership experience.

Very disappointed with Joe Holland, would never recommend anyone to go to this dealer.I have tried to purchase a car 3 times in the past year with no luck. I went to the dealer on Friday to buy a new truck and told the salesperson that I would pay the asking price if he could match the finance rate, we both signed the deal and he came back and tried to change the deal sheet and they had added $500 dollars to the truck price,also we signed and agreed to the finance rate and we J got to finance the ... Read More

Full review text opened.

Google - Aug 31, 2026

Very disappointed with Joe Holland, would never recommend anyone to go to this dealer.I have tried to purchase a car 3 times in the past year with no luck. I went to the dealer on Friday to buy a new truck and told the salesperson that I would pay the asking price if he could match the finance rate, we both signed the deal and he came back and tried to change the deal sheet and they had added $500 dollars to the truck price,also we signed and agreed to the finance rate and we J got to finance the manager had changed the rate and tried to send it thru without telling me.Luckily I questioned everything and found this before signing paperwork.Never again would I go here or recommend this dealer.

I have bought and traded vehicles for 40 years, now. I’ve bought at least one vehicle from just about every dealer in the region at one time or another. However…I have never had as great of an experience as I did at Joe Holland Chevrolet with Richard Kingsley! He is, far and away, the Tom Brady of car salesmen! He was focused only on taking care of us. He was personable, relatable, knowledgeable and attentive to our needs. We left there feeling like old friends. I highly recommend Joe Holland and especially Richard Kingsley. You will not be disappointed!

Chris Lee at Joe Hollands did awsome! He was so easy to deal with, & explained everything to a T & simple as can be! Highly recommend using Joe Holland

Great dealer with large selection. Helpful not pushy. Quick transaction with no issues. Would definitely recommend and purchase from.

Great service and friendly atmosphere.

We had a great experience purchasing my 2027 Chevy Traverse! Everyone at the dealership was friendly, helpful, and very easy to work with. They gave us a great price and made the entire process smooth and stress-free from start to finish. I really appreciated how easy they made everything, and I absolutely love my new Traverse! I would definitely recommend them to anyone looking for a new vehicle.

They don't care about the customer only the sale! Then they don’t offer to fix there mistake I went there asking for a car told them what I wanted the sale’s man said we just got one off the truck like that I ask for a new trail blazer fully loaded with everything safety wise for a 20 year old that was going to be driving it a few days after owning it went to use to some features well it did not have them I called the dealer back the sales person admitted he made a mistake ... Read More

Full review text opened.

Google - Aug 3, 2026

They don't care about the customer only the sale! Then they don’t offer to fix there mistake I went there asking for a car told them what I wanted the sale’s man said we just got one off the truck like that I ask for a new trail blazer fully loaded with everything safety wise for a 20 year old that was going to be driving it a few days after owning it went to use to some features well it did not have them I called the dealer back the sales person admitted he made a mistake but would not make it right unless we took a loss of several thousand dollars I would stay away from this dealer they say on tv it’s the way car buying should be at joe Holland that’s a lie!

Great staff friendly staff, and listened and answered my concerns

Untrustworthy! I was in the process of purchasing a vehicle from them online, filled out the financial paperwork and everything, and they send me an email stating that they sold the vehicle, I was in the middle of purchasing, to someone else! No apology or anything! Basically, after receiving all my personal information, they stopped communicating with me! Very shady. Avoid doing business with them.

Best experience I’ve had with a dealership best salesman I’ve ever had at a dealership and and great finance guy.

Chris was our sales person and from the beginning he was patient and understanding. He never tried to make me take a vehicle that I wasn’t comfortable with, and he was always willing to let me try different vehicles, regardless of how much he had to run around. He was a great sales person and with highly recommend him.

Cody was really great to work with…. I love my Trax!

I have been there four times for my check engine light. The first time the part was broken in the box and never made it into my car. The third time the part was put in but now is thought to be defective. I think you need a new parts supplier. Your customer service reps are great, especially Caleb and I appreciate that you still have a shuttle to get me to and from work but I really didn't want to be on a first name basis with them.

Joe Holland by far offered the best pricing on a new Colorado trail boss. Great dealership to deal with they really appreciate their customers.

We use this dealer for dealer source parts for our auto repair shop. They have provided great service.

Wonderful experience from start to finish. Very pleased with our new Traverse & how smooth it all went . Everyone we dealt with were so helpful & nice .

I had an appointment at 7:45 AM for an oil change and tire rotation. At 9:15 I asked if they were about done with my truck. The guy said no and asked if I wanted new tires. I said no I do not want tires I just wanted my truck. He then said it would be another 30 minutes. I commented it was ridiculous that an oil change and tire rotation takes 2 hours to complete. I finally got the truck at 10:00. I was furious and told him he lost a customer. I left. Because of this I will have my truck serviced at ... Read More

Full review text opened.

Google - Jul 17, 2026

I had an appointment at 7:45 AM for an oil change and tire rotation. At 9:15 I asked if they were about done with my truck. The guy said no and asked if I wanted new tires. I said no I do not want tires I just wanted my truck. He then said it would be another 30 minutes. I commented it was ridiculous that an oil change and tire rotation takes 2 hours to complete. I finally got the truck at 10:00. I was furious and told him he lost a customer. I left. Because of this I will have my truck serviced at a different dealer.

Great experience!

It was wonderful and so happy that your all help us.

Very fair, very easy to deal with. One of the fastest car buying experiences I've had. I hate sitting in places for long periods of time but they moved me in and out. Would definitely recommend.

Purchased a Colorado zr2 from here. I asked if they were able to get me a blue one even offered to pay extra and was told no they didn’t trade with any dealers that had blue ones, “I have purchased from other dealers that has gotten me vehicles from several states away to get exactly what I want within a day or 2 so knew they were just trying to get me to buy what they already had” and also asked if I was able to look at the tan one they had available and was also told no it ... Read More

Full review text opened.

Google - Jul 3, 2026

Purchased a Colorado zr2 from here. I asked if they were able to get me a blue one even offered to pay extra and was told no they didn’t trade with any dealers that had blue ones, “I have purchased from other dealers that has gotten me vehicles from several states away to get exactly what I want within a day or 2 so knew they were just trying to get me to buy what they already had” and also asked if I was able to look at the tan one they had available and was also told no it was in service. Just felt very pushed into getting the one I bought which was fine I like the one I got also. The finance manager was very pushy on doing add ons and seemed frustrated when I refused them. They did work with me on numbers better than other dealers and the price was hard to pass up, overall happy with my purchase but could’ve been better.

Very easy process. Was able to do the majority of the communication over the phone. Finance office process was pleasant. No pushy salesperson trying to get me to finance unnecessary add ons. Will be back for my next purchase.

Chris was great! Helped me get into my truck every step of the way!

Technician told me I needed new set of brake rotors and pads when I had a brand new pair on told me I needed new tires when the tires were only a 3 years old and had plenty of tread left when I came in for a vibration issue.

Came in for stereo said it was fixed, got half mile up the road, still messed up, then made me wait for hours no replacement vehicle as promised, I had to cancel two dr appointments not a way to treat customers

Bought a car less than a year ago ac blower already out

Asked about a Trailblazer and was told they’d bring it around. I appreciated that considering my 85 yr old Mom was with us and has had 2 strokes recently, so we could check how getting her in it would work. Sat there for 20 minutes with $20k in cash in my purse and $15k more in a check if needed and NO ONE CAME!!! We left.

We stopped and looked at a new car. The salesman pulled it out for us to look at. He pulled out if the spot kind of fast and when he stopped and put it in park it rolled and put pressure on transmission pin. We said something to him about it and he just walked off. Said nothing. We got in our car and left. Apparently they are still working the same as they were back in the day. Will not buy from them!

They scammed me on a 2012 Chevy Cruze that had issues. It was sold to me at 9k while it's real value is less than 2k. Told me repairs had been done to raise the price, this was a lie. I had to take it in for repairs a few months later totaling over a thousand dollars. Now the car is showing symptoms of the same issue again all within having the car less than year. As long as I live in WV I will tell everyone I know to avoid this place. You should all be ashamed.

My heat at the floorboard was blowing cold air, freezing cold air. At the same time blowing hot air out my defrost. This went on for a couple of weeks before I made an appointment with Joe holland Chevrolet service department. I went in Caleb, which does a fine job tells me that it’s going cost me $160 for diagnostic. I’m at the mercy because my car has an extended warranty on it so you have to agree to the price. I believe this diagnostic cost has went up $60. I may be wrong but it’s still very high. ... Read More

Full review text opened.

Google - Feb 7, 2026

My heat at the floorboard was blowing cold air, freezing cold air. At the same time blowing hot air out my defrost. This went on for a couple of weeks before I made an appointment with Joe holland Chevrolet service department. I went in Caleb, which does a fine job tells me that it’s going cost me $160 for diagnostic. I’m at the mercy because my car has an extended warranty on it so you have to agree to the price. I believe this diagnostic cost has went up $60. I may be wrong but it’s still very high. I received a video of them looking over my vehicle. This video shows a mechanic walking from the back of my vehicle to the front of my vehicle, saying that he tried all the heater controls and they work fine. I did not see where he lifted the hood looked for any kind of venting problems. I didn’t see where they lifted it to see if maybe there was a venting problem. I don’t know where the vents are, but I know what my vehicle was doing and they are telling me that they tried all the controls and it works fine and they charged me $160 and talking to other people mechanics included because I work with mechanics everybody was speaking of a modulator vent control flap that may have been getting stuck. They didn’t even check for that. I have the video to prove it. For all I know it was a sales person that walked around my car and said we tried all the knobs and it works just fine. I do not trust Joe holland after seeing this video and them charging me for $160 for them to turn my knobs and tell me that everything is fine. Keep ripping off the people that can pay a bill and you’ll no longer have people that can pay your bills.

I had an issue with my vehicle and it was fixed correctly and I was kept informed during the process. I am impressed with the service team and the great work that was done. I had my vehicle at another dealership and they couldn't find the issue but it is now correct and is perfect. Thanks to all of you.

Read at DealerRater

Bought at 2025 Tahoe in May, by the end of May noticed rattles in the interior back side panels. Was told they fixed them. Drove the vehicle 45 minutes to my home, it was not fixed. Returned a week later for the same rattle that they “finally fixed.” Again, a month later the rattle returned. I need my vehicle so I didn’t make it back in until yesterday, November 7 where they said they adjusted the panel and fixed it, mind you I also have paint coming off a small piece on the exterior window that also had to be looked at. ... Read More

Full review text opened.

DealerRater - Nov 8, 2025

Bought at 2025 Tahoe in May, by the end of May noticed rattles in the interior back side panels. Was told they fixed them. Drove the vehicle 45 minutes to my home, it was not fixed. Returned a week later for the same rattle that they “finally fixed.” Again, a month later the rattle returned. I need my vehicle so I didn’t make it back in until yesterday, November 7 where they said they adjusted the panel and fixed it, mind you I also have paint coming off a small piece on the exterior window that also had to be looked at. Drove my car through sissonville, heard the rattle again, actually my son heard it since they sit back that. After turning the radio down, it certainly was back. I was literally 15-20 minutes away. At this point I’m done talking to Chris, I’m requesting to speak to the owner or the manager over the entire service department. My parents have driven fords my entire life, had an expedition since 2000, it has over 300,000 miles and my dad now uses it as a farm vehicle. It has rattles, now. He also has a newer expedition that he bought a few years ago without any issues. How does a brand new vehicle have a rattle? I can’t believe how people take zero pride in their workmanship. I would want a new vehicle, under warranty to be fixed and corrected. I would be embarrassed if I had a customer have to call again about an issue (4th time now).

Read at DealerRater

They had my car for 3 months milking my insurance. Told me they still had to wait on parts and it would be a week (after saying that for months) called my insurance and somehow all my parts were there and my car was ready for pickup the next day. Would not go to the body shop or mechanical!

No one offered to help me hile salesman was at lunch

Do not go here, just bought a brand new Chevy trax from here, have barely put 2,000 miles on it and the check engine light is on and I can’t put gas in the car. The claim they put a new part on the car, I go to pick it up and the light is still on. They take it back and this time claim it was a “clamp that they didn’t tighten” now a day later my light is back on AGAIN and nobody can answer a phone call 😂 this is the worst place I’ve ever gotten ... Read More

Full review text opened.

Google - Aug 9, 2025

Do not go here, just bought a brand new Chevy trax from here, have barely put 2,000 miles on it and the check engine light is on and I can’t put gas in the car. The claim they put a new part on the car, I go to pick it up and the light is still on. They take it back and this time claim it was a “clamp that they didn’t tighten” now a day later my light is back on AGAIN and nobody can answer a phone call 😂 this is the worst place I’ve ever gotten a car from.

Do not go here. Bought a brand new Chevy trax, only put 2,000 miles on it so far and the check engine light is on and I can’t even put gas in this car. They claim they fixed the issue, I go to pick my car up the check engine light is still on so they take it back and this time they claim they forgot to “tighten” a clamp down. Now a day later my light is back on again and nobody can answer a phone call. Worst place I’ve ever bought a car from!

Read at DealerRater

Service department never calls back or answers the phone when you call about your car. Don’t know if it’s just me or what but they need to do better.

Would recommend that you buy anywhere else they do not hold up did the promises they make had the vehicle for 2 months and it still has not been repaired properly brand new vehicle and don't know when they'll be able to do so sale manager refuses to do anything they have had me come to the lot several times saying that they were going to fix it but then they don't have the parts when I get there

I made an appointment to have my car serviced at a particular time. Over 5 hours later they had not even touched my car. They also claimed they fixed something that they didn't. I had to take it to another mechanic [not GM] who did fix it.

I would never recommend anyone I care about deal with them. I bought my car from them in 2022 and it was a week long nightmare bc they could not keep sales reps in office and the ones they did were no help. Then the garage didnt tighten my tire and it almost fell off on the interstate, to which no one cared once again. Fast forward to having issues with the car I bought from them and they give the same shady runaround with employees that could not care less. I wouldnt get another car from them if they gave ... Read More

Full review text opened.

Google - May 29, 2025

I would never recommend anyone I care about deal with them. I bought my car from them in 2022 and it was a week long nightmare bc they could not keep sales reps in office and the ones they did were no help. Then the garage didnt tighten my tire and it almost fell off on the interstate, to which no one cared once again. Fast forward to having issues with the car I bought from them and they give the same shady runaround with employees that could not care less. I wouldnt get another car from them if they gave it to me for free because they DO NOT care about safety or their customers. Disgusting business

In the area and stopped in to ask and was Told us they didn't require arbitration agreement to buy a vehicle. (I'm a veteran and do not believe in being forced to give up my rights) made another trip the next day to purchase one and explained this to 3 employees who said it was only required on extended warranty. Spent couple of hours of our time only to find THEY LIED. First paper they stuck in front of me...We walked out.

Read at DealerRater

Regarding Service Costs: Need an EGR Cooler replacement for my 2018 Cruze. They are charging $800 for the part when I can find online OEM for $400. They wont allow me to buy it myself and bring it in. They also want to charge about $700 for 4 hours of labor. Ridiculous. I have been a loyal customer for years...actively looking for other options.

Don't take your cars to the body shop here they have my husband's car for 2 months I call every day past month they are not started on my husband's car this is the last time I use them

Today, Friday January 3rd 2024 around 9:25am I was driving through my town of South Charleston WV. I noticed a truck driving erratically….cutting off cars, switching lanes with no signal, and genuinely driving in an unsafe way. Today also there is snow on the roads and ice making it even more unsafe. I see that the truck belongs to Joe Holland with the license plate number 94M543. This is very bad business on your part as multiple cars and families were placed in danger because of this bad driver you have allowed on the road. I will not do business ... Read More

Full review text opened.

Google - Jan 3, 2025

Today, Friday January 3rd 2024 around 9:25am I was driving through my town of South Charleston WV. I noticed a truck driving erratically….cutting off cars, switching lanes with no signal, and genuinely driving in an unsafe way. Today also there is snow on the roads and ice making it even more unsafe. I see that the truck belongs to Joe Holland with the license plate number 94M543. This is very bad business on your part as multiple cars and families were placed in danger because of this bad driver you have allowed on the road. I will not do business personally or recommend Joe Holland to my friends and family. Do better.

I am a serious buyer of a Corvette Stingray. I came inside wanting to at least look inside the car and potentially purchase it. I was not allowed to even open the door. The people there were nice and helpful! Just a stupid rule. I think if you have your ID and can prove purchase, you should be able to without a problem.

Good Morning to everybody. Today is Election Day . I am not voting for Joe Holland. We just bought Tahoe Diesel High Country after searching on line and getting to know the vehicle. We located Tahoe Diesel at JH. The salesman was okay but had volunteered very little about the car. The Sale’sManager showed arrogance and was not friendly at all. The Finance man concentrated totally and completely to sell us the long term comprehensive insurance. Which we declined. They brought their technical specialist to tell us “ everything about the car” before driving it away. That was total disaster to ... Read More

Full review text opened.

Google - Nov 5, 2024

Good Morning to everybody. Today is Election Day . I am not voting for Joe Holland. We just bought Tahoe Diesel High Country after searching on line and getting to know the vehicle. We located Tahoe Diesel at JH. The salesman was okay but had volunteered very little about the car. The Sale’sManager showed arrogance and was not friendly at all. The Finance man concentrated totally and completely to sell us the long term comprehensive insurance. Which we declined. They brought their technical specialist to tell us “ everything about the car” before driving it away. That was total disaster to say the least. He and three other salesman failed to find the hook up for engine warmer. By then we realized not to waste our time. 5-Stars goes to UTUBE.

Paid to have a tire rotation and was charged for it . They were not rotated because I marked them when I dropped it off. So I told them at the service desk and they said it was written up as done by the mechanic. Had to wait another hour for something that was supposed to be already done and paid for. Good thing I marked the tires because I was charged for a service that was not done

A mechanic friend heard noise in right front wheel, recommending that the ball bearings be checked. I took my Trax (13,000 on odometer) to the dealership. The bearings in the right front wheel were not checked. The vehicle was not test-driven. Instead, I was advised by the service dept. that I needed four new tires and a front-end alignment, at a cost of $1,046! Refusing to buy four new tires through the dealership, I picked up my vehicle. I had my tires inspected and approved by an independent repair shop. If I had needed four new tires, this dealership would not have ... Read More

Full review text opened.

Google - Sep 30, 2024

A mechanic friend heard noise in right front wheel, recommending that the ball bearings be checked. I took my Trax (13,000 on odometer) to the dealership. The bearings in the right front wheel were not checked. The vehicle was not test-driven. Instead, I was advised by the service dept. that I needed four new tires and a front-end alignment, at a cost of $1,046! Refusing to buy four new tires through the dealership, I picked up my vehicle. I had my tires inspected and approved by an independent repair shop. If I had needed four new tires, this dealership would not have passed State Inspection on my Trax in July 2024, and would have recommended tire replacement at that time. I feel that the dealership's service department took advantage of the fact that I'm a woman, and that instead of investigating other possible causes (ball bearings) of the noise in the front right wheel, recommended replacing all four tires and doing a front-end alignment, which are not covered by warranty. I am now questioning the integrity of this dealership's service department.

Richard Kingsley in sales was phenomenal. He went above and beyond. I was out of state and treated my dad and I as if we were on the showroom floor. Even sent new and clear photos of the vehicle along with setting it aside before our arrival. Consistent and clear communication all the way through, it was always a pleasure talking to him.

Read at DealerRater

Worst parts department in the us.

Salesman Chris was awesome. Management not so great. Detail shop not so great. 2024 Silverado Z71 RST was sold has "new" but didn't look so new. Was told that it was a demo and nothing was hauled in the bed of the truck and was not used to pull anything. I failed to look at the bed of the truck before making the purchase. Shame on me. The detail shop put a cleaning agent or something on my wheels that took the paint off the lug nuts. Engine bay was very dirty along with the interior and exterior. ... Read More

Full review text opened.

Google - Sep 13, 2024

Salesman Chris was awesome. Management not so great. Detail shop not so great. 2024 Silverado Z71 RST was sold has "new" but didn't look so new. Was told that it was a demo and nothing was hauled in the bed of the truck and was not used to pull anything. I failed to look at the bed of the truck before making the purchase. Shame on me. The detail shop put a cleaning agent or something on my wheels that took the paint off the lug nuts. Engine bay was very dirty along with the interior and exterior. My trade-in was cleaner.

This is my fourth car. I’ve purchased from Joe Holland my salesman. Rich Kingsley is second to none. The service department are honest, very knowledgeable and friendly people. One of the most important things is how you’re treated after the sale and without an exception I have been treated just as good after the sale then before the sale. Michael Banner, the lead tech in the service department is honest and very knowledgeable of his job. In fact all the salesman and every employee and every part of Joe Holland our second to none!! I highly recommend are ... Read More

Full review text opened.

DealerRater - Aug 30, 2024

This is my fourth car. I’ve purchased from Joe Holland my salesman. Rich Kingsley is second to none. The service department are honest, very knowledgeable and friendly people. One of the most important things is how you’re treated after the sale and without an exception I have been treated just as good after the sale then before the sale. Michael Banner, the lead tech in the service department is honest and very knowledgeable of his job. In fact all the salesman and every employee and every part of Joe Holland our second to none!! I highly recommend are give them a try then you will be able to experience buy a car knowing you’re going to be dealt with fair and honest from people with integrity

Read at DealerRater

The salesman done a fantastic job (Ryan Massey) and mistakes were made I was put in the wrong vehicle for 2 or 3 days when I got a call saying the truck had to be returned the only person to try and do anything for Joe Holland was Ryan the manager or anyone other than Ryan come out to talk to me I feel I should have been compensated in some sort of way other than a free drop in Bedliner I will never recommend anyone to buy from that dealership nor will I ever again

What damage that was done in the accident, had nothing to do with the hundred thousand mile service. They just didn't want to bother fixing it. I bought that car new from Joe Holland getting ready to buy another car will not be from there. On the plus side body work looks great. Debbie Smallridge

I recently bought a 2017 Chevy Trax with Chase. He’s friendly, reassuring, and kind. He made sure to give me any information I asked for, as well as answering any questions I had. I recommend folks have a chat with him, you won’t regret it!

Read at DealerRater

My husband and I purchased a 2024 Trax LS and were very pleased with the car, the process, and our salesman Rich Kingsley. He was very professional and even followed up with us to see if we were enjoying and pleased with the car. We liked that a lot. Would recommend this dealership based on our experience. Frank and Linda Williams

Read at DealerRater

Nothing about this service was acceptable. I have spoken to the courtesy call person and expressed my concerns. I however expect nothing will be done to correct the issues with the service team.

On my first visit to the service department I left with the same problem which is a battery that doesn't hold a charge for more than a week on a vehicle about a year old and under 9000 miles so when they called to say the recall parts were in I was reluctant to return since it is a 100 mile round trip and the first visit was a failure and my instincts were correct the second visit was also a failure after setting in the waiting room an hour they told me the parts weren't there! Needless to say ... Read More

Full review text opened.

Google - Oct 24, 2023

On my first visit to the service department I left with the same problem which is a battery that doesn't hold a charge for more than a week on a vehicle about a year old and under 9000 miles so when they called to say the recall parts were in I was reluctant to return since it is a 100 mile round trip and the first visit was a failure and my instincts were correct the second visit was also a failure after setting in the waiting room an hour they told me the parts weren't there! Needless to say I won't be returning and your service department needs more experienced employees with communication with customers.

I had JH service department give me an estimate for required work on my vehicle. Due to the excessive amount, I had Moses give me a quote on the exact same repairs. The Moses's quote was 40% lower. No more JH!