The Body Shop at Joe Holland is a full service frame, body and paint shop. Located on D Street in South Charleston, we have been serving the community since 1955.
We are able to accommodate and work with all Insurance companies. We are here to guide you through this difficult time. Just remember the decisions are yours. Please click on our frequently asked questions for more information.
No. We provide a free estimate service for all customers. The estimates are done by highly qualified individuals using the most up to date crash texts and computer estimating system available. As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the law!
No. Do not waste your time or that of several shops getting estimates. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurance adjuster may have to inspect the damage. This can be done at an insurance drive thru claim center or at the shop you have chosen.
Although, you do not need an appointment to obtain an estimate, for your convenience it is recommended. Our Body Shop hours are from 8:00 A.M. to 5:00 P.M. Monday through Friday, excluding holidays.
Yes. A large portion of our work stems from insurance estimates. We at Joe Holland pride ourselves for having a good rapport with those in the insurance field and will do everything in our power to handle insurance estimates expeditiously.
This damage is known as "hidden damage" and once found, the insurance company and/or customer is notified as to the nature of the damage and the cost of the repair to be performed.
No. We service all makes and models of automobiles and trucks. We welcome the opportunity to assist you with your repair needs.
In most cases the answer would be "yes". However, no repair facility, regardless of how large or small, can anticipate every part that will be needed to make a repair. We at Joe Holland have access to the parts inventories of other dealers in the vicinity from which parts may be obtained. In the event that parts are unavailable locally, the parts will be ordered directly from the manufacturer. If this occurs, the average time involved is approximately one (1) business day to two (2) weeks for delivery.
Yes. There is a twelve (12) month warranty on General Motors (GM) parts and labor performed. Warranty on non-GM parts varies from manufacturer to manufacturer. We will help you to obtain this information.
The owner of the vehicle is responsible for payment of repairs. We at Joe Holland will be happy to assist you in making the necessary arrangements with your Insurance Company.
No. Company Policy requires that payment be made in the form of an insurance check, personal check, credit card, or cash. Payment must be obtained prior to releasing the vehicle unless other arrangements have been made (direct to pay). Occasionally, checks are issued by insurance companies made payable to financial institutions. Please understand ALL endorsements must be present before we can accept a check for payment.
During this time, loss of transportation is solely the responsibility of the party or insurance company accepting liability for your loss or damages. We cannot provide loaner or rental vehicles, but would be more than willing to get you in contact with the appropriate companies that can. We pledge to provide quality repairs to your vehicle as quickly as possible, We can only estimate the time your vehicle will take to complete; however, situations may occur delaying the delivery date. Examples of this are; supplemental or hidden damage, additional parts needing to be ordered and insurance approvals.